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DELAWARE COUNTY PERSONNEL OFFICE ANNOUNCES
PROMOTIONAL EXAMINATION FOR
SENIOR DISPATCHER
EXAM #60018770
DATE ISSUED DATE OF EXAMINATION LAST FILING DATE December 6, 2024 February 8, 2025 December 31, 2024
NOTICE: ONLY APPLICATIONS SUBMITTED TO THE DELAWARE COUNTY PERSONNEL OFFICE WILL BE CONSIDERED FOR THIS EXAMINATION.
SOCIAL DISTANCING GUIDELINES WILL BE FOLLOWED
EXAMINATION FEE: A fee of $15.00 is required for each separately numbered examination for which you apply. The required fee MUST accompany your application and be in our office by 4:30pm on the last filing date or you will not be approved to take the examination. Send or deliver your certified check or money order payable to the Delaware County Personnel Office. Write the examination number(s) on your check or money order. ****PERSONAL CHECKS WILL NOT BE ACCEPTED.**** No refund of fees will be allowed whether or not you meet the minimum qualifications. You are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified. EXAMINATION FEE WAIVER: A waiver of examination fee will be allowed if you are unemployed and primarily responsible for the support of a household. In addition, a waiver of examination fee will be allowed if you are determined eligible for Medicaid, or receiving Supplemental Security Income payments, or Public Assistance (Temporary Assistance for Needy Families/Family Assistance or Safety Net Assistance) or are certified Job Training Partnership Act/Workforce Investment Act eligible through a State or local social service agency. All claims for examination fee waiver are subject to verification. If you can verify eligibility for examination fee waiver, complete a Request for Examination Fee Waiver and Certification form and submit it with your application by the Last Filing Date as listed on the Examination Announcement. Request for Examination Fee Waiver and Certification forms may be obtained in the Personnel Office or online at www.delcony.us. Click on “departments,” and then “personnel.” Waivers will not be considered if filed after the last filing date.
LOCATION OF POSITIONS: Delaware County Emergency Services, Delhi, NY 13753
SALARY: $47,600 - $50,558 (2024 Rates); $49,623 - $52,707 (2025 Rates)
DUTIES: This is responsible and periodically intense work requiring the use and supervision of various types of telephonic, radio, and automatic signaling and communications equipment to receive and record calls for assistance for emergency and non-emergency situations and dispatch Police, Sheriff’s Deputies, fire, and emergency medical equipment, or other public service employees to scenes of crimes, accidents, fires, and other situations. This position is also responsible for the supervision of subordinate staff, which includes, but is not limited to, policy, procedure, and scheduling. The incumbent must be computer-literate and able to multi-task. The incumbent must be able to function calmly in emergencies and take appropriate action in an effective manner. The work is performed on a rotating shift basis, which may include shifts on holidays and weekends as well as the evening and midnight hours, and incumbents may be required to work alternate shifts through and/or during off-duty hours in the event of a major disaster. Work is performed under general supervision in accordance with established policy. Incumbents perform related work as required.
MINIMUM QUALIFICATIONS: Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education, supplemented by a course or experience in typing, AND EITHER:
A. Completion of at least 12 semester credit hours at a college or university in either Criminal Justice, Communications, Emergency Management, or related course and two years’ experience as a Dispatcher; OR
B. Three years’ full-time, paid experience as a Dispatcher or an active member of an emergency service organization, i.e., firefighter in an organized fire department, law enforcement officer, emergency medical personnel for an ambulance service, or closely related position, or as a Dispatcher in a private business. Part-time and volunteer experience will be pro-rated.
SPECIAL REQUIREMENT: Candidates must successfully complete initial Fire, Law, Emergency Medical Dispatch training, CPR/AED, and eJustice certifications within 6 months of appointment and must be maintained during employment. Candidates are required to maintain ongoing continuing education requirements to maintain Emergency Medical Dispatch certification, CPR/AED, and successfully complete and document annual routine in-house review and refresher training as required by the NYS 911 Board.
SPECIAL REQUIREMENT: Public Safety Telecommunicator or Foundations of Telecommunications or equivalent certification required at time of appointment and must be maintained during employment.
SPECIAL REQUIREMENT: Must obtain the Communications Center Supervisor certifications within one year of hire and maintain them during employment.
NOTE: Conviction of a felony, misdemeanor, or other offense may disqualify incumbent from appointment.
NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.
RESUMES WILL NOT BE ACCEPTED AS A SUBSTITUTE FOR YOUR APPLICATION BUT WILL BE ACCEPTED ONLY AS AN ADDITION TO YOUR APPLICATION.
NOTE: Unless otherwise specified, all required experience must be full-time paid or its part-time paid equivalent. You are responsible for submitting an accurate, adequate and clear description of your experience. Omissions or vagueness will NOT be interpreted in your favor. Applicants for examination must meet all minimum qualifications on or before the examination date with no tolerances allowed. If an applicant lacks the required experience or has not completed all required training at the time, he/she submits an application, but is serving in a qualifying position or will complete all required course work by the date of the examination, he/she may be approved conditionally to take an examination pending verification of successful completion of all experience and training requirements.
The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at: HTTPs. Candidates who wish a copy of the Guide should call or write the Delaware County Personnel Office, One Courthouse Square Suite #2, Delhi, New York 13753 (607-746-2318) or access our web site at www.delcony.us. Click on “departments,” and then “personnel.”
Scopes / Subjects of examination: A test designed to evaluate knowledge, skills and /or abilities in the following areas.
Coding/decoding information: These questions test for the ability to follow a set of coding rules. Some questions will require you to code information by converting certain information into letters or numbers. Other questions will require you to decode information by determining if the information that has already been converted into letters or numbers is correct. Complete directions will be provided; no previous knowledge of or training in any coding system is required.
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Understanding and interpreting written material: These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.
Work planning and scheduling: These questions test for knowledge of the principles used in developing and implementing work plans and for the ability to arrange work assignments in a manner that will achieve work goals while staying within scheduling criteria. This may include setting up vacation or work schedules, taking into consideration such factors as seniority, work skills, duty hours, and shift coverage.
Retaining and comprehending spoken information from calls for emergency services: These questions test for your ability to retain specific information that is heard in calls for emergency service, such as a street address, or to comprehend spoken information from emergency service calls, such as determining the location of a site in relation to landmarks. Simulated 911 calls will be played via an MP3 file. Immediately following each call, candidates are given audio
instructions identifying which questions they are to answer within the test booklet. The questions that candidates are directed to answer for each simulated call will not be in sequential order. Candidates will need to retain and comprehend the information and instruction provided in this portion of the test to respond appropriately to the questions asked and to determine which questions to answer. The time allotted to answer these questions will be limited. At the end of each answer period, the audio will automatically play. Note paper will be provided. Candidates will be permitted to take notes and to refer to them when answering the questions.
Radio operations and dispatching procedures: These questions test for knowledge of two-way radio systems and operations, and may cover dispatching procedures when appropriate.
Supervision and training: These questions test for the knowledge required by a supervisor to set goals, plan and organize work, train workers in how to do their jobs, and direct workers towards meeting established goals. The supervisory questions cover such areas as assigning and reviewing work, evaluating performance, maintaining work quality, motivating employees, increasing efficiency, and dealing with problems that may arise on the job. The training questions cover such areas as determining the necessity for training, selecting appropriate training methods, and evaluating the effectiveness of training.
NOTICE TO CANDIDATES: USE OF CALCULATORS IS ALLOWED FOR THIS EXAM. You are permitted to use quiet, hand-held, solar/battery powered calculators. Calculators with typewriter keyboards, Spell Checkers, Personal Digital Assistants, Address Books, Language Translators, Dictionaries or any similar devices are prohibited. You may not bring books or other reference materials other than what has been mentioned above.
This examination is announced and will be rated in accordance with Section 23-2 of the Civil Service Law. The provisions of the New York State Civil Service Law, Rules and Regulations dealing with the rating of examinations will apply to this examination.
Applications for examination can be obtained from the Delaware County Personnel Office, One Courthouse Square, Suite #2, Delhi, New York 13753 or online at www.delcony.us. Click on “departments,” and then “personnel.” ALL RELEVANT INFORMATION MUST BE CONTAINED IN YOUR APPLICATION. RESUMES WILL NOT BE ACCEPTED AS A SUBSTITUTE FOR YOUR APPLICATION BUT WILL BE ACCEPTED ONLY AS AN ADDITION TO YOUR APPLICATION. A separate application must be filed for EACH examination for which you apply. Applications must contain the correct examination title and/or number in order to be considered. The Delaware County Personnel Office reserves the right to accept or to reject applications/fees submitted/postmarked after the last announced filing date. The Delaware County Personnel Office is NOT responsible for lost or misdirected mail.
CROSS-FILING: APPLYING FOR CIVIL SERVICE EXAMINATIONS IN MULTIPLE JURISDICTIONS WHEN EXAMINATIONS ARE SCHEDULED ON SAME DATE: If you have applied for other Civil Service examinations for employment with N.Y. State or other local governments, YOU must make arrangements to take all the examinations at one test site. If you are taking a state exam you must sit at a State site. If you have applied for an examination, in another County, City or State, which is scheduled to be given the same date as this exam, you must write our office and the Civil Service office in the other County/City or State and make arrangements to take both exams at either our test site or theirs. You must make these arrangements with our office no later than the last filing date indicated on this announcement. You must advise our office in writing, by the last filing date contained in this announcement where you intend to take this exam. Please note that State exams cannot be given at our test site.
APPLICATION DEADLINE POLICY: All completed applications along with application fees or proofs of waiver must be submitted to the Delaware County Personnel Department by 4:30pm on the date of last file as listed on the Examination announcement. Applications received via U.S. Mail will be accepted only if received on or before the last file date. Applications that are received after the Application Deadline and are not received in the Personnel Department by the last file date will not be accepted.
REASONABLE ACCOMMODATIONS, SPECIAL ARRANGEMENTS, ALTERNATE TEST DATES, MILITARY PERSONNEL: If you require reasonable accommodations as a disabled person, or special testing arrangements as one in need of religious accommodation, or are an alternate test date candidate (in accordance with Alternate Test Date Policy), or an active member of the military away from the area on the scheduled test date, clearly indicate this fact on the application. All such requests must be supported by appropriate documentation. If you are unable to take this examination due to an emergency situation, and you wish an alternate test date, you MUST call the Delaware County Personnel Office, with your request, by noon of the Monday following the test date.
***Religious Accommodation***Most written tests are held on Saturdays. If you cannot take the test on the announced test date due to a conflict with religious observance or practice, check the box under Special Arrangements. We will make arrangements for you to take the test on a different date (usually the following Monday).
***Handicapped Persons:***If special arrangements for testing are required, please indicate this on your application. ***Active Duty Military Personnel:***Pursuant to Section 243b of the Military Law, applicants who are unable to take this exam on the regular exam date because of active military duty may be eligible to take a special military makeup examination. If you are on active military duty and unable to take this exam on the regularly scheduled exam date, please indicate this on your application. You will then be sent additional information regarding a military makeup exam.
***Veterans or Disabled Veterans:*** Who are eligible for additional credit must submit an application for veteran’s credit with their application for examination or at any time between the dates of their application for examination and the date of the establishment of the resulting eligible list. Applications for veteran’s credit are available from this office. Veteran’s credits can only be added to a passing score. Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran’s credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It’s the responsibility of the candidate to provide appropriate proof, as defined in Section 85 of the Civil Service Law, that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran’s credits.
***Children of Firefighters and Police Officers Killed in the Line of Duty***In conformance with section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.
DELAWARE COUNTY IS AN EQUAL DELAWARE COUNTY PERSONNEL OFFICE EMPLOYMENT OPPORTUNITY EMPLOYER CARRARA KNOETGEN, PERSONNEL OFFICER
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